Wellname Development Limited 一年上門服務條款

本服務合同（以下稱“本協議”）由Wellname Development Limited（以下稱“本公司”）與客戶簽訂，適用於相關技術支援服務。服務有效期為一年，自雙方簽署之日起計算。

服務時間及方式
本公司提供的技術支援服務時間為週一至週六上午10:00至下午6:00，週日及香港特別行政區公眾假期休息。

本公司將優先採用遠端支援方式處理客戶使用過程中遇到的問題。若遠端支援無法解決，將安排現場技術支援。

在當天工作時段內，遠端支援響應時間不超過4小時，現場支援響應時間不超過8小時。

若於工作日發出8號或以上熱帶氣旋警告信號或黑色暴雨警告信號，且該警告於當日下午12時前未取消，辦公室將全天關閉，服務相應順延。

合同不適用於任何超出本公司合理控制範圍的事件，包括但不限於洪水、戰爭、火災、地震、天災或不可抗力事件。

若Aqara產品製造商Lumi United Technology Co., Ltd或其香港相關代理商未能繼續於香港提供必要的服務與支援，本合同將自動終止。

Aqara產品的保固及維修服務由香港官方代理商負責，本公司僅提供協助以確保客戶在合同期間能正常使用相關Aqara產品的技術支援服務。

本協議僅適用於Aqara品牌產品，其他品牌產品不在本合同保障範圍內。

This Service Agreement (hereinafter referred to as "this Agreement") is entered into by and between Wellname Development Limited (hereinafter referred to as "the Company") and the Customer to apply for the relevant technical support services. The service term is valid for one year, commencing from the date signed by both parties.
Service Hours and Method
The Company's technical support service hours are from Monday to Saturday, 10:00 AM to 6:00 PM. Services are closed on Sundays and public holidays of Hong Kong Special Administrative Region.
The Company will prioritize the use of remote support to handle problems encountered by the customer during use. If the issue cannot be resolved via remote support, on-site technical support will be arranged.
During the same business day, the response time for remote support shall not exceed 4 hours, and the response time for on-site support shall not exceed 8 hours.
If a No. 8 or higher typhoon signal or a Black Rainstorm Warning Signal is hoisted on a business day and remains in force before 12:00 PM, the office will be closed for the entire day, and services will be postponed accordingly.
This contract does not apply to any events beyond the reasonable control of the Company, including but not limited to floods, war, fire, earthquake, acts of nature, or force majeure events.
If the manufacturer of Aqara products, Lumi United Technology Co., Ltd, or its relevant Hong Kong agent, ceases to provide necessary services and support in Hong Kong, this contract will automatically terminate.
The warranty and repair services for Aqara products are the responsibility of the official Hong Kong agent. The Company only provides assistance to ensure the customer can normally use the relevant technical support services for Aqara products during the contract period.
This Agreement applies only to Aqara brand products; products of other brands are not covered under this contract.
This Agreement does not include services for the following situations:
•    Problems with the power supply of the customer's facilities and network environment issues.
•    Problems caused by any unauthorized changes made by the customer to the configuration and settings of devices, software, or services.
Service Level
Service coverage days and times: Monday to Saturday, 10:00 AM to 6:00 PM, excluding public holidays in the Hong Kong Special Administrative Region and abnormal weather closure days.

Disclaimer
A. The Company does not guarantee that the services will be uninterrupted or error-free, and the company shall not bear any responsibility for any errors or omissions in the service.
B. The Company shall not be liable for any damage or loss to systems and services caused by factors attributable to the customer or third-party suppliers.
C. The Company's maximum liability under any circumstances shall be limited to a refund of the service fees paid by the customer for this Agreement for the affected period.
D. The Company shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from the performance of the services under this Agreement.